Patient Financial Services
How Do I Pay My Bill?
Any balances for services performed prior to September 24, 2022 have merged to our new system. Please contact customer service at 406-414-1720 to continue to make payments.
Any services performed on or after September 24, 2022 will be billed from the new system. To pay bills from after September 24, 2022 click the button below or use MyChart, our online billing application to make payments, set up a payment plan, review statement details, apply for financial assistance or message our customer service representatives.
A Guide to Your Hospital Bill
Bozeman Health typically requests patients to pay their anticipated expenses, including deductibles, copays and coinsurance, prior to delivery of services. Because treatment plans can change during the course of your care, determining exact costs at any given time may be difficult. As a result, your account may accrue more charges after treatment is complete.
If you have health insurance, Bozeman Health will bill your insurance carrier (followed by your secondary insurer, if applicable) shortly after healthcare services have been rendered. You will receive monthly statements showing how much your responsibility is based on applied deductibles, co-insurance and co-pays after your insurances processes the claim.
After your insurance has paid according to your insurance benefits, you may receive a statement from Bozeman Health. If there remains a balance owing, Bozeman Health offers a “prompt pay” discount if the balance is paid in full by the first statement due date. This discount is applied automatically and will also be reflected on MyChart statements. If the balance is not paid in full by the first statement date, this discount will no longer be applicable and will be removed from the account. This benefit does not apply to all services offered by Bozeman Health. If you have additional questions, please contact our customer service team.
If you do not have insurance, a statement will be sent to you shortly after services are rendered or you are discharged from the hospital. If you wish to make payment arrangements, please contact our customer service department at the phone number on your bill or call 406-414-1720. If you are unable to pay your bill, you may be eligible for financial assistance. You may also set-up payment plans and apply for financial assistance through MyChart.
Your Insurance
Your insurance policy is a contract between you and your insurance company. We recognize that health insurance plans can be confusing. If you are unsure of your coverage for a particular medical procedure or test, call the customer service telephone number on your insurance card before scheduling it or you may reach out to our financial counseling team at: 406-414-1039 who can assist you. Bozeman Health will submit a claim to your insurance company for services we provide.
By working together, we can minimize misunderstandings, payment delays and billing costs. Please note, you may be responsible for any charges not covered by your benefit plan. Additionally, if Bozeman Health does not contract with your insurance provider, you may still receive services here. However, because your insurance company will consider our services out-of-network, you most likely will be responsible for paying more out-of-pocket costs.
Financial Assistance
To apply for financial assistance, patients must complete a Financial Assistance Application or complete the online application through MyChart. The required documentation can also be uploaded through MyChart.
Application forms and printed versions of our financial assistance policies (in English, Spanish or a plain-language summary) can be accessed from the link below on our financial assistance section of our website. They are also available at Bozeman Health Deaconess Hospital’s emergency department, patient registration areas or at patient financial services. You may also call 406-414-1720 to have these documents mailed to you.
Completed hardcopies of financial assistance applications can be mailed or delivered to:
Bozeman Health
Attn: Patient Financial Services
1600 Ellis St. 3rd Floor
Bozeman, MT 59715
For more information or assistance completing the financial assistance application, contact the Bozeman Health customer service team at 406-414-1015.
Frequently Asked Questions
Can you bill worker’s compensation for my services?
When do I have to pay my bill?
Why am I receiving a statement?
You are receiving a statement for services performed by one of our providers or services performed at one of our facilities and there is a balance owing. If you have further questions, please contact our customer service team and provide your account number, name and date of birth and our staff will be more than happy to answer any questions about the services performed.
Can you provide me an estimate for a certain procedure?
Yes, we can provide an estimate. We will need the CPT (current procedural terminology – obtained from your physician’s office) code and other demographic information from you.
Please contact our financial counseling team at: 406-414-1039 and they will send an estimate to you.
Will you bill my primary insurance?
Yes, we will bill your insurance plan but we will need complete policy information which includes the insurance company, the address to submit the claim, telephone number, policy number and group number (if applicable). This will be on your insurance card that we will obtain from you when presenting for services.
Will you bill my secondary insurance?
Why is this billed an outpatient service when I spent the night in the hospital?
Why am I receiving a refund check?
There was an overpayment on your account. Either you paid too much on the account and/or your insurance paid at a later date and covered some of what you already paid.
Why did my insurance deny the claim?
The most common reasons for a denial of a claim are:
- The service you received was from a physician outside your plan’s network
- The service you received was not covered under your plan
- You were not covered by your plan at the time of service
- You did not provide the correct insurance information at the time of service
*Please note: If your claim is denied, please contact your insurance provider for additional understanding of the denial or to contest the denial.
Will you bill my auto insurance if accident related?
We will bill the auto insurance policy if the services provided were due to an auto accident. We will need the name of the insurance company, the address to submit the claim, the phone number and the policy number.
How do I check the status of my Bozeman Health insurance claim?
Who can I talk to if I have questions about my hospital bill?
Customer service representatives are available in our business office Monday through Friday, 8:00am-5:00pm to answer questions about your bill, insurance, and other concerns. They can be reached at 406-414-1720.
If you are a patient of the Bozeman Health Cancer Center, you may contact the Bozeman Health Financial Case Manager team with questions at 406-414-5070.
Can I come in and talk to you about my bill?
Yes, you may stop in to discuss your bill at one of two Bozeman Health Patient Financial Services locations.
The main office is located on the third floor of the Legacy building, at 1600 Ellis Drive, Bozeman. There is a patient financial representative located at Bozeman Health Deaconess Hospital to assist patients with their billing, located across from the main patient registration desk near the Emergency Department at Entrance 2.
Which physician saw me while I was in the hospital?
You can access your medical records via MyChart or contact medical records at: 406-414-1055 for copies of your records.
What does “in-network” mean?
Your insurance company contracts with a number of healthcare facilities and providers. This group of facilities and providers are known as your insurance company’s “network”. When you select these providers and facilities, you are choosing someone who is “in-network.”
What does “out-of-network” mean?
There are a select group of facilities and providers that have not negotiated specific rates for services provided and are “out-of-network” with your insurance company. When you receive services from an “out-of-network” provider or facility, your out-of-pocket (patient responsibility) costs are higher.
Why should I select “in-network” providers and facilities?
How do I keep my medical expenses down?
Bozeman Health’s Current In-Network Insurance Plans
Under Construction- check back soon!
